We will accept returns within 14 days of the delivery date. Begin your returns process by getting in touch through the contact page on our website or email firstname.lastname@example.org
Important to note : Bo-Op consists of multiple brands and manufacturers, each with their own return & exchange policies and product warranty. We will ensure that the return process is done as smoothly and with as little inconvenience as possible to all parties concerned.
- Return of Non-Defective Goods:
- In the case of a customer returning a product for a reason other than a manufacturing fault, for example the customer is not happy with the aesthetic or size of an item, the product must be returned in perfect condition without sign of usage.
- If there are signs of usage or if the product is damaged by return transport, we reserve the right to dismiss the product.
- All return shipping costs will be incurred by the customer.
- Return of Defective Goods:
- In the case of a customer returning a product as a result of a manufacturing defect, the brand in question will be notified. The customer will be contacted directly by a representative of the brand.
- Customers will need to arrange that their product is shipped back to Cape Town, to the relevant address which will be confirmed by the brand representative.
- The brand will then arrange that the product is returned to the customer once it has been inspected and repaired / replaced.
*proof of purchase required